If you have a question about equipment you received, a possible return, an order change or warranty assistance, contact Green Group PR, LLC so we can review the details of your request.
Start with your order information
Please have your quotation or order reference, equipment model and a description of the issue available. Photographs of the equipment, packaging or relevant label can help explain your question when appropriate.
Discuss the next steps with our team
Contact us before arranging a return shipment so that we can discuss the appropriate next steps, destination and any handling arrangements for your specific request. This is guidance for requesting assistance, not an additional return restriction.
The applicable return arrangements, any charges and the available resolution need to be checked against the terms of your quotation or order and the details of the equipment. This page does not approve a return or promise a refund, replacement or credit.
Damaged, incorrect or incomplete equipment
Tell us what you received and how it differs from your order or what you expected. Include the order reference and any useful photographs so that the team can review the issue with you.
Order changes and warranty questions
For a proposed change or cancellation, identify the order and explain the change you would like us to review. For warranty questions, share the model, serial number if available and a description of the concern. Ask our team to clarify the conditions that apply to your particular equipment and order.
Contact Green Group
Email info@greengrouppr.com or call (939) 430-6082.
This page explains how to request assistance. It does not replace the terms applicable to your purchase or limit any rights that apply to it.